The troubles began when David Newton and his family arrived at the airport three hours before their flight. Instead of a smooth transition, they found themselves stranded in queues for over five hours just to undergo biometric checks. The EES requires passengers to provide fingerprints and a facial photo, a new rule that has added complexity to border processing.

As David described it, the scene was pure “mayhem”—thousands of passengers were stuck waiting. With only about a third of the 15 available booths manned, lines grew rapidly. Many travelers expressed their frustration, with some even in tears, fearing they would miss their flights.

Compounding these issues were technical problems affecting EES kiosks across major hubs in France. Reports indicate that around 25 kiosks were not operational, forcing officials to process passengers manually, which took approximately five minutes per person. This inefficiency contributed to travel delays that were exacerbated during peak hours.

Meanwhile, Greece has temporarily suspended biometric checks for British nationals amidst similar long queues. ACI Europe has warned that passengers could face delays of up to three hours during busy travel periods, raising further concerns about the system’s reliability.

The European Commission stated that despite these setbacks, the EES has been functioning well in most member states since its full launch on April 10. However, several European countries have halted EES checks at airports due to ongoing long wait times.

With David’s family finally processed two hours after their flight took off and needing an additional four hours just to check their luggage in again, this incident serves as a wake-up call for authorities. It raises questions about how effectively they can manage such a comprehensive system while ensuring smooth travel experiences.

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The EES, which became fully operational on April 10, 2026, requires biometric registration for travelers entering or exiting the Schengen area. This new system has led to longer than usual waiting times at border control, as passengers reported severe congestion, with queues stretching across terminal halls. The UK government had previously warned travelers to expect such delays when traveling to the Schengen area.

Among those affected was a family from Merseyside, who arrived at Milan Linate Airport well ahead of their flight. Despite reaching the gate at 9:30 AM, they were refused entry through passport control, ultimately missing their flight that took off at 11:00 AM. Vicky Chapman, a member of the stranded family, expressed frustration, stating, “We got to the airport with more than enough time, and got to our gate at 9:30 AM, but we were totally refused entry through passport control.” This incident highlights the challenges travelers now face due to the EES.

EasyJet has acknowledged the situation, offering free flight transfers to passengers who missed their flights due to these border delays. An easyJet spokesperson commented, “We are aware that some passengers departing from Milan Linate today experienced longer than usual waiting times at passport control and we advised customers due to fly to allow additional time to make their way through the airport.” The airline has also urged border authorities to utilize the flexibilities allowed under the EES to mitigate these unacceptable delays.

Passengers reported spending more time in border queues than in the air, with some stranded for up to three hours seeking assistance. The delays were exacerbated by the implementation of enhanced border checks by the European Union, which has affected flights between Italy and the United Kingdom significantly.

As travelers navigate these new regulations, the Foreign Office has cautioned that biometric information, such as fingerprints or photos, may be required when leaving the Schengen area. This adds another layer of complexity for those planning to travel in the near future.

While easyJet has taken steps to address the situation, missed flights due to border control queues are often classified as extraordinary circumstances, which limits compensation options for affected passengers. As the situation unfolds, travelers are advised to arrive earlier than usual for flights requiring passport checks to avoid similar issues.

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Chiltern Railways is set to face significant service disruptions as essential engineering work is scheduled on the Chiltern Main Line between March 14 and 15, 2026. During this period, no services will operate into or out of London Marylebone, a critical hub for commuters and travelers alike.

The engineering work aims to enhance the reliability of services and provide smoother journeys for passengers in the years to come. This includes replacing old rail sleepers with new concrete ones, updating track and ballast, and performing maintenance on track switches and crossings approaching London Marylebone.

Recent Incident Impact

This announcement follows a tragic incident on March 9, 2026, when a person died after a track incident at Northolt Park station. As a result, all Chiltern Railways lines between London Marylebone and Princes Risborough were closed, leading to severe delays of up to 120 minutes reported across the line.

Michael Stewart, a spokesperson for Chiltern Railways, acknowledged the inconvenience caused by the upcoming weekend closures, stating, “I understand that no trains to or from London Marylebone for an entire weekend will significantly inconvenience our customers.” This sentiment reflects the challenges faced by many commuters who rely on the service.

Neil Gaskin, another representative, emphasized the importance of the upgrades, saying, “These upgrades are vital to ensuring trains run reliably and on time.” The engineering work is part of a broader effort to improve the overall infrastructure of the rail network.

Alternative Arrangements

During the closures, rail replacement buses will operate between Bicester North and Bicester Village, as well as between Gerrards Cross and Hillingdon, to assist affected passengers in reaching their destinations.

As the scheduled engineering work approaches, further updates from Chiltern Railways and Network Rail are anticipated. Details remain unconfirmed regarding any additional disruptions or changes to the service schedule.

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