The EES, which became fully operational on April 10, 2026, requires biometric registration for travelers entering or exiting the Schengen area. This new system has led to longer than usual waiting times at border control, as passengers reported severe congestion, with queues stretching across terminal halls. The UK government had previously warned travelers to expect such delays when traveling to the Schengen area.

Among those affected was a family from Merseyside, who arrived at Milan Linate Airport well ahead of their flight. Despite reaching the gate at 9:30 AM, they were refused entry through passport control, ultimately missing their flight that took off at 11:00 AM. Vicky Chapman, a member of the stranded family, expressed frustration, stating, “We got to the airport with more than enough time, and got to our gate at 9:30 AM, but we were totally refused entry through passport control.” This incident highlights the challenges travelers now face due to the EES.

EasyJet has acknowledged the situation, offering free flight transfers to passengers who missed their flights due to these border delays. An easyJet spokesperson commented, “We are aware that some passengers departing from Milan Linate today experienced longer than usual waiting times at passport control and we advised customers due to fly to allow additional time to make their way through the airport.” The airline has also urged border authorities to utilize the flexibilities allowed under the EES to mitigate these unacceptable delays.

Passengers reported spending more time in border queues than in the air, with some stranded for up to three hours seeking assistance. The delays were exacerbated by the implementation of enhanced border checks by the European Union, which has affected flights between Italy and the United Kingdom significantly.

As travelers navigate these new regulations, the Foreign Office has cautioned that biometric information, such as fingerprints or photos, may be required when leaving the Schengen area. This adds another layer of complexity for those planning to travel in the near future.

While easyJet has taken steps to address the situation, missed flights due to border control queues are often classified as extraordinary circumstances, which limits compensation options for affected passengers. As the situation unfolds, travelers are advised to arrive earlier than usual for flights requiring passport checks to avoid similar issues.

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The injured man was promptly taken to the hospital following the incident, which has raised questions about safety protocols for aircraft engineers and ground staff. Authorities have confirmed that the investigation will involve an individual from a third-party provider, indicating that the incident may have broader implications for operational safety standards.

In a related development, passengers traveling from Milan to Manchester faced severe disruptions due to delays at passport control. Approximately 100 passengers were stranded at Milan Airport after missing their easyJet flight to Manchester. This situation was exacerbated by the fact that the easyJet flight was held for nearly an hour to accommodate these passengers, but ultimately had to depart due to crew members reaching their safety regulated operating hours.

One frustrated traveler expressed, “We are stuck,” while another lamented, “What a nightmare!” The easyJet spokesperson confirmed the challenges, stating, “The 11am from Milan Linate to Manchester left without half the plane!” This incident underscores the ongoing issues with border control processes, where passengers reportedly queued for up to three hours before being processed.

The UK government has recently updated its guidance for travelers heading to the European Schengen area, which may now require biometric registration upon arrival. This change could further complicate travel and lead to additional delays at airports, particularly for those returning to the UK.

As investigations continue into the fall from the Jet2 plane, the implications for airport safety and passenger experience remain uncertain. Details remain unconfirmed regarding the exact cause of the fall and the measures that will be implemented to prevent such incidents in the future.

With the busy travel season approaching, both Manchester Airport and airlines like Jet2 and easyJet may need to address these operational challenges to ensure passenger safety and satisfaction. The focus will undoubtedly be on improving safety protocols and streamlining border control processes to avoid further disruptions.

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