What caused easyJet passengers to be stranded in Milan? On April 12, 2026, around 100 passengers found themselves unable to board their flights due to significant delays at passport control, primarily attributed to the recently implemented European Entry / Exit System (EES).
The EES, which became fully operational on April 10, 2026, requires biometric registration for travelers entering or exiting the Schengen area. This new system has led to longer than usual waiting times at border control, as passengers reported severe congestion, with queues stretching across terminal halls. The UK government had previously warned travelers to expect such delays when traveling to the Schengen area.
Among those affected was a family from Merseyside, who arrived at Milan Linate Airport well ahead of their flight. Despite reaching the gate at 9:30 AM, they were refused entry through passport control, ultimately missing their flight that took off at 11:00 AM. Vicky Chapman, a member of the stranded family, expressed frustration, stating, “We got to the airport with more than enough time, and got to our gate at 9:30 AM, but we were totally refused entry through passport control.” This incident highlights the challenges travelers now face due to the EES.
EasyJet has acknowledged the situation, offering free flight transfers to passengers who missed their flights due to these border delays. An easyJet spokesperson commented, “We are aware that some passengers departing from Milan Linate today experienced longer than usual waiting times at passport control and we advised customers due to fly to allow additional time to make their way through the airport.” The airline has also urged border authorities to utilize the flexibilities allowed under the EES to mitigate these unacceptable delays.
Passengers reported spending more time in border queues than in the air, with some stranded for up to three hours seeking assistance. The delays were exacerbated by the implementation of enhanced border checks by the European Union, which has affected flights between Italy and the United Kingdom significantly.
As travelers navigate these new regulations, the Foreign Office has cautioned that biometric information, such as fingerprints or photos, may be required when leaving the Schengen area. This adds another layer of complexity for those planning to travel in the near future.
While easyJet has taken steps to address the situation, missed flights due to border control queues are often classified as extraordinary circumstances, which limits compensation options for affected passengers. As the situation unfolds, travelers are advised to arrive earlier than usual for flights requiring passport checks to avoid similar issues.