Alex Polizzi’s Insightful Visit
“I opened a hotel four years ago. It signalled the end of my marriage, I almost lost my mind and it’s quite hard work,” said Alex Polizzi, reflecting on her personal experiences as a hotelier and presenter of The Hotel Inspector. This candid admission sets the stage for her latest visit to The Navigator Hotel in Bognor Regis, which aired on March 5, 2026, as part of the show’s 21st series.
The Navigator Hotel, described as “a once-proud seafront hotel now fighting for survival,” has undergone significant changes since its purchase by Kathleen Lamb in September 2024. The hotel, previously criticized for being “tired, dated and old-fashioned,” has seen a refurbishment aimed at revitalizing its appeal. With only 12 rooms, the hotel is now positioned to attract visitors with new pricing strategies, raising the cost of sea-view rooms from £110 to £135.
Challenges of Hotel Management
Polizzi’s visit comes against the backdrop of her own struggles with hotel management, which she has openly discussed in relation to her personal life. After a 12-year engagement, she divorced Marcus Miller in 2024, a year that brought significant changes both professionally and personally. “I felt so bereft, and that everything was on my shoulders, and yet their father is still alive,” she shared, highlighting the emotional toll of balancing family and business.
During her visit, Lamb expressed her reliance on Polizzi’s expertise, stating, “I called on Alex because I was getting a little bit out of my depth.” This collaboration underscores the importance of mentorship and guidance in the hospitality industry, particularly for new owners navigating the complexities of hotel management.
Refurbishment and Future Prospects
As Lamb worked to breathe new life into The Navigator Hotel, she noted, “Everything was dark green and brown – it felt very unloved. I’ve been working hard to put the love back into it.” This sentiment resonates with many hotel owners who strive to create inviting atmospheres for their guests. The refurbishment aims not only to attract visitors but also to improve the hotel’s reputation, especially after Bognor Regis was ranked as the “UK’s worst seaside town” by Which? in 2025.
Polizzi, who has been the presenter of The Hotel Inspector since its inception in 2008, continues to play a crucial role in helping struggling hotels regain their footing. The airing of the episode featuring The Navigator Hotel will test whether the TV exposure and the refit translate into sustained visitor interest and stronger local trading. Details remain unconfirmed regarding the immediate impact of the episode on the hotel’s bookings and overall success.